TERMS & CONDITIONS
In light of the current impact COVID-19 has caused globally and the progress of the pandemic, it is vital that we continue to take appropriate actions to ensure the continued safety of our client’s bookings and our business. No businesses anticipated or prepared for a situation of this nature and as such there are no standard industry terms and conditions which are relevant for such a crisis.
When making a booking, a deposit is requested in order to secure the booking. Part of this payment is for our services provided and remaining funds gets paid over to the property to secure the booking. In the event of a booking being cancelled due to the Coronavirus, the expectation is that all clients, especially those travelling internationally should have secured travel insurance in place as recommended on our documentation, which would cover you in these unforeseen circumstances.
For our local clients living in South Africa, we would like to request that you help us to preserve the tourism industry by postponing your travels to a later stage, when travelled is allowed again – We do believe you will need a break from home after this. In the event that a postponement is absolutely impossible, we would have to contact the property on your behalf to enquire what the respective terms and conditions are applicable to your booking. Where a property is able to offer a refund on your booking, BushBreaks will assist you with this refund process.
The safety of our clients is of paramount importance. The Tourism industry has put together strict health and safety protocols for all hotels and lodges to implement for the safety of their staff and guests. This process has been co-ordinated by TBCSA (The Tourism Business Council of South Africa). BushBreaks & More act as a booking agent for the principals and accordingly accept no liability for any loss, illness, inconvenience, death or damage to any person caused, which may arise as a result of staying at a lodge, property or other service booked on your behalf by BushBreaks & More. BushBreaks and More accept no responsibility for any Covid-19 related illnesses or deaths.
With regards to BushBreaks & More’s booking services, our service provided is utilised at the time of making a booking and during the booking process. BushBreaks & More, by the means of our intellectual property, provide our clients access to a detailed, user-friendly website, including our specially negotiated BushBreak’s rates, we provide suggestions, advice and on the most suitable options for your needs and requirements and personalised assistance within the process. In addition, BushBreaks manages checking availability with the property on your behalf, the booking process in-between and the necessary finance process to secure your booking. This personalised service takes quality time and resources for which BushBreaks have a small service fee. Given that these services have already been utilised BushBreaks & More will apply a 10% processing fee for cancelled bookings.
The Rovos and Thornybush package for June 2020 has been postponed due to the Covid-19 pandemic. This decision is out of BushBreaks & More's control and all clients have been offered the option to postpone their trip to December 2020, or alternatively in June 2021 which will be subject to a price increase in rates for next year. This is a most unfortunate situation. Given the complexity of the package a 12% cancellation fee will be applicable.
Bookings and Payment
Upon booking, a non-refundable deposit of 50% of the tour cost is immediately payable to BushBreaks & More. Final payment is due no later than four weeks prior to departure. Full payment is due immediately for all bookings made less than four weeks prior to departure. Full documentation can only be released upon receipt of final payment.
All prices quoted on the BushBreaks & More website are 'cash discounted'. Payment is required by EFT, (bank transfer). In the case of an overseas bank transfer an administration fee of R 400.00 per payment will be charged.
No quotation issued and/or accepted, or booking made (whether provisional or final) shall be binding on BushBreaks & More unless and until a final invoice has been issued, full payment has been received as set out above and BushBreaks & More has confirmed the necessary in writing to complete the transaction.
The following fees will be charged for cancellation:
• Upon making a reservation - 50% of the Tour price
• Four weeks prior to departure - 100% of the Tour price
• Cancellation and curtailment insurance is available through your travel agent.
Amendment and Administration Fee
Where any alteration or amendment is made to a confirmed booking, an administration fee shall be levied and all costs, including cancellation fees incurred as a result thereof, shall be for the client's account.
Rovos Rail and Thornybush Package
BushBreaks & More reserve the right to and shall be entitled to cancel the Rovos and Thornybush experience package prior to departure, in the event of not enough cabins being sold in order to fill the train. In such case BushBreaks & More shall be obligated to refund all amounts received by it to the client/passenger, who shall have no further claim of whatsoever nature against BushBreaks & More arising out of such cancellation.
BushBreaks & More will do their utmost to honour prices quoted and published. However, where increases are as a result of currency fluctuations, airfare increases, hoteliers' increases, taxes and other factors beyond BushBreaks & More control do arise, surcharges will be made to cover such increases. It is essential that the client checks there have been no changes in price, prior to making final payment.
Any prices quoted on by BushBreaks & More shall not be binding on it unless and until a final invoice is issued on which payment must be made.
Only the price/s reflected on a valid BushBreaks & More invoice/s shall be final and binding, unless an obvious or innocent mistake has been made, in which event BushBreaks & More shall replace the invoice in question and notify the client accordingly.
Upon receipt of final payment, further to it having issued a final invoice, BushBreaks & More will guarantee the price of land arrangements, including accommodation and road transfers (if required). Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by BushBreaks & More. Should any unavoidable price increases or additional charges be effected by the airlines, principal or third parties, BushBreaks & More shall be entitled to recover such costs from the client on invoice to this effect.
Liability of BushBreaks & More
The client / passenger accepts any and all risks associated with his or her intended excursion / travel plans to the venue in question, and whilst at such venue as a guest of the principal.
As agent - BushBreaks & More act only as booking agents for the principals and accordingly accept no liability for any loss or damage which any client or passenger may suffer, as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, medical care, accommodation, facilities, package features or otherwise. For damages - Neither BushBreaks & More, nor any person acting for, through or on behalf of BushBreaks & More, shall be liable for any loss, damages, accidents, delay, death or inconvenience to any person or his or her luggage or other property, howsoever caused or which may arise as a result of the negligence or any act or omission on the part of BushBreaks & More or its principals.
BushBreaks & More does not warrant the accuracy or completeness of information posted on its website, in respect of any principal’s or third party’s offering, and accepts no liability in this regard. It is the client’s responsibility to confirm any package inclusions or restrictions as per the final documentation presented by BushBreaks & More once final payment has been made.
Responsibility of Passengers
Travel documents and visas
All travel documents, visas, package inclusions and exclusions and all contact details are the client's responsibility and must be checked by the client prior to departure to ensure accuracy and validity. It is the responsibility of the client to contact the principal in regard to collections / transfers to and from any venue, and BushBreaks & More will not be liable for any delays, late pick up or drop off. The client shall be responsible for all costs, should visas or travel documentation not be accepted. Travel documentation includes: passports, vouchers and airline tickets.
Insurance and health requirements
The client warrants that he/she will take out adequate Medical and Travel insurance for his/her travel arranged through BushBreaks & More and will receive all vaccinations and inoculations as may be required.
Amendments by the client
No waivers, indulgence or amendment hereto shall be binding on BushBreaks & More, unless reduced to writing and signed on behalf of BushBreaks & More by one of its authorised members.
The clients' tickets in use by the airline, or by other carriers concerned when issued, shall constitute the sole contract between the airline and the purchaser of such tickets and/or passengers. Where independent charter companies are contracted, they shall be solely responsible for all flying safety and insurance requirements.
All expenses (hotel accommodation, cancellation fees etc.) in relation to unscheduled extension caused by flight delays, bad weather, strikes or any other cause which is beyond the control of BushBreaks & More, will be for the client's account. Extra expenses incurred as a result of a breakaway shall be for the clients account, and unused services will not be refunded.
The client consents to the jurisdiction of the magistrate's court where any legal dispute arises, notwithstanding that the amount in issue may exceed the limits of such jurisdiction. BushBreaks & More shall be entitled to proceed to the High Court for any urgent or other relief as it may deem necessary.